Language: French
Level: Advanced
Duration: 3h
Location: Onsite or remote
Introduction
It is difficult for a company to understand the benefits of managing its knowledge. Knowledge is intangible and difficult to quantify and measure, but it is the only resource that multiplies when shared.
What will you be able to do ?
This course will provide those initiated to knowledge management with three different practices to deploy within their entity to generate long-term benefits.
Who is this course for ?
Anyone who wants to understand how to retain and make the most of the knowledge that makes up a company.
What do you need for this course ?
Taking the course: Introduction to knowledge management is not mandatory but a good start before passing this one.
How is this course built ?
This course is built around theoretical knowledge and practical cases:
- Always make the right decisions thanks to Lesson Learnt
- Make new employees quickly operational thanks to expert training
- Facilitate innovation through the use of knowledge bases and cross-feeding
About your tutor
Jerome is an expert in Knowledge Management with over ten years of experience in this domain. He worked as Knowledge Manager at Safran to prevent the loss of knowledge from the local experts in France. He helped develop a community of Knowledge Managers at an international level.
He then moved to Believe to occupy the Head of Knowledge Management position.
With a dedicated team, he aims at:
- Define and deploy the Guidelines and vision for the management of the company’s knowledge
- Create an internal network of knowledge base managers
- Define and formalize processes and procedures for the Support department.
- Reshape the Help Center of the company
